Our mission is to assist you in finding the perfect products for your skin. We hope you’ll be completely satisfied with your products and will accept any full-sized product for a return (no exchanges), as long as it is at least half full and received within 30 days of initial purchase. We are unable to offer returns on sale or discounted items.
All returns will be refunded within 2 weeks of the product being received at our facility.
We monitor return and refund activity and reserve the right to limit or refuse a return or charge a return processing fee if we find that our policies have been abused.
How to Return an Item
1. CONNECT WITH CUSTOMER CARE
If you would like to return or exchange an item purchased online, please contact Customer Care to initiate your return/exchange firstname.lastname@example.org.
Our Customer Care Team will be happy to assist with your returns that meet our policy requirements. It is important that you contact Customer Care before you send in a return or exchange. We are not responsible for returns lost in transit that have not been communicated to Customer Care.
2. COMPLETE THE RETURN FORM
Returns can only be processed if our Return/Exchange form is included, and the desired action is specified.
Download our return form here and include it in your package.
3. PACK YOUR RETURN
Please safely pack the products and include the return form.
I purchased your products at an authorized retailer, can I return them to you?
If the products were not purchased directly through Nourishe Organics, we are not able to process a return. However, if you have specific questions please email us at email@example.com and we’ll be happy to assist you.
Download the return form here: Return Form
Attn: Returns Department
354 South Cypress Dr. Ste 2
Tequesta, FL 33469
Please fill out the following form, print, and include with your return in the box. We’ll be happy to assist you.
Where do you ship from?
All orders ship directly from our headquarters in Florida, where we create, formulate, and manufacture our entire line! We’re proud to own each step of our products’ journey – from sourcing to serum – all the way until their arrival at your door. Each product is made with the highest attention to quality and detail.
Where is my order?
You will receive an email from as soon as your order has shipped with your tracking number.
What about express shipping?
For orders placed on Friday with USPS Priority 2 Day shipping, your package will arrive on the following Monday.
Orders placed over the weekend will be shipped out on the following Tuesday and arrive on Thursday.
All express orders placed after 2 pm ship the next business day and do not include weekend delivery.
Can you ship to my P.O. box?
Yes, we ship to P.O. boxes using USPS Priority.
It shows that my package was delivered but I do not have it, what do I do?
You will need to contact USPS as they are our chosen carrier. When you call them please make sure you have the tracking number handy so they can look it up for you. They will be able to provide some more information about where it was delivered and can hopefully help you locate it. If USPS is unable to locate your package, please email us directly at firstname.lastname@example.org
Can I exchange my item for something else?
Unfortunately – we do not offer exchanges on any items.
Can I return kits, sets, bundles or duos?
Kits, sets, bundles or duos are only eligible for returns if all of the pieces of the kit, set, bundle or duo are included in the return. Returns received that have not been discussed with Customer Care that are not in compliance with our Return Policies will be held for 7 days until we receive the return form. If outside the 30 day return timeframe, products will be returned to the sender at their expense or donated.
What if I received an order with broken items, missing items, or my package is missing?
Please contact Customer Care as soon as possible after receiving your delivery or when you notice a package is missing after receiving our delivery confirmation email. For missing packages marked delivered to the address on the order, we require a minimum of 2 business days to file a claim with the carrier before sending a replacement. We are unable to assist with items that arrived broken, missing items, and missing packages outside of the 30-day return/exchange policy timeframe and without a photo of the broken items and/or package.